Effective on March 1st, 2022 The Ontario government discontinued the use of the Vaccine Passport for admission to our cinemas. And now effective on March 21st, 2022 the requirement for masking in indoor spaces has also been rescinded. You will no longer be required to wear a mask while visiting the theatre. Some people may not yet feel comfortable going mask free in an indoor environment and you are welcome to continue to wear your mask during your visit as you see fit.
We will be following the guidelines as set out by Ministry of Heritage, Sport, Tourism, and Culture Industries for the operation of our Cinemas.
Although we are allowed to return to 100 % capacity in our cinemas, in the short term and for the next while, we will continue to sell ticketing to only 50% capacity. The government has stated the need for social distancing requirement indoors, and we encourage our patrons to use best practices while occupying the theatre space. As a result our online ticketing system will offer tickets on a space available basis ie: not reserved seating, but with capacity limits. With still impaired attendance levels, patrons should have no trouble choosing seats upon arrival that still provide social distancing comfort.
We have increased our showtimes and are opening up daily now for evening showtimes, with matinees on Saturday and Sunday.
Ticketing and Concession purchasing:
Our box office station will be closed. You can use our online ticketing to purchase your tickets online (Tickets purchased this way can be accessed through our theatre kiosk and/or at the concession stand) or use the ticketing Kiosks in the lobby and/or purchase your tickets at the concession stand.
We recommend that you purchase your tickets in advance. This will help get you through to your show faster.
We strongly ask that you use Debit, credit and gift cards for concession purchases. All ticketing and concession point of sale units can accept “touch” payments with cards so enabled.
We would really prefer that you not use Cash for purchases, however, if necessary, there will be a dedicated concession position that will be available to receive cash payments. However, we would ask that you present exact change only if possible.
Any Gift Certificates or Admit One Certificates and Passes should be redeemed at the concession stand.
You will also notice that our concession selection will be limited. Self serve items will not be available on the counter and all such items as straws, napkins etc. will be provided with each order and/or on request. Refills will not be offered during this time.
Employees and cleaning procedures:
Employee’s will be required to fill out an attestation form declaring that they are symptom free, will be required to go home should they show symptoms of Covid19 or flu during their shift and will be required to wear masks while on premises. All employee/customer interface locations will have plexiglass shields and food service gloves will be available. Hand washing will be required every 30 minutes.
Hand sanitizer will be available at various points throughout the lobby area, all cinemas including seats, armrests, cupholders, handrails, door handles/knobs will be cleaned with industrial-strength cleaning products between each showtime and during opening hours as required.
The cinemas will be cleaned and sanitized over night and we will also be utilizing a disinfectant whole room fogging system.
Lobbies, Cinemas and Leaving:
Please arrive no more than 15 minutes prior to your scheduled show time. Observe the physical distancing floor decals and directional signage.
In our restrooms, you will find some stalls and urinals closed off to achieve the appropriate physical distancing, and we encourage all patrons to wash their hands with soap and water for the recommended 20 seconds.
When leaving the cinema at the conclusion of your show, please take your garbage with you and drop in the receptacles provided.
When leaving, please leave one row at a time to maintain social distancing. We may require you to use an alternate exit to comply with social distancing to keep lobby areas clear. Please follow directions provided by our employees if so required.
Thank you for your patronage. Enjoy the show.